Refund policy
Returns,Refund & Warranty Policy
Returns
We offer a 30-day return policy on retail, non-custom items, which means you have 30 days after receiving your item to request a return.
Returns are not accepted on custom or personalized items unless there is a verified defect in workmanship or production quality.
To be eligible for a return on retail items, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags (if applicable)
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at support@northlandlifestylecompany.com.
If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at support@northlandlifestylecompany.com.
Damages, Defects & Order Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We’ll evaluate the issue and work to make it right as quickly as possible.
Exchanges
Exchanges apply to retail, non-custom items only.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund is approved.
If approved:
- Refunds are issued to your original payment method
- Please allow up to 10 business days for the refund to process
- Banks and credit card companies may take additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at support@northlandlifestylecompany.com.
Manufacturer Warranties | Non–Northland Lifestyle Company Branded Products
Many products sold by Northland Lifestyle Company are manufactured by third-party brands and are not produced by NLC. These products are covered by the manufacturer’s warranty, not a warranty provided by Northland Lifestyle Company.
Manufacturer warranties typically cover defects in materials or workmanship and vary by brand and product. Warranty coverage, duration, and conditions are determined solely by the manufacturer.
If you believe a non-NLC branded product has a manufacturing defect:
- Contact us with your order number, a description of the issue, and photos if applicable
- We will assist in connecting you with the manufacturer or authorized distributor to begin the warranty process
Northland Lifestyle Company does not guarantee repair, replacement, or refund of non-NLC branded products outside of the stated return window. All warranty claims are subject to the manufacturer’s review and approval.
Normal wear and tear, misuse, improper care, or damage caused by environmental conditions are not covered under manufacturer warranties.
Northland Lifestyle Company Branded Products
Products designed, branded, and produced by Northland Lifestyle Company are created in small batches or made to order using quality materials. We stand behind the craftsmanship and production quality of NLC-branded products.
NLC Craftsmanship & Quality Guarantee
If your NLC-branded product arrives with a verified defect in workmanship or production quality, please contact us within 14 days of delivery.
At our discretion, we will repair, replace, or refund the item.
Because many NLC-branded products are made using natural materials, custom processes, or specialty finishes:
- Variations in color, texture, grain, print placement, or finish are normal and expected
- Minor differences between individual items are not considered defects
- Normal wear, aging, misuse, moisture exposure, heat damage, or improper care are not covered
Custom & Personalized NLC Products
All custom and personalized NLC-branded items are final sale.
Returns or exchanges are not accepted on custom items unless there is a verified defect in craftsmanship or production quality. Approved designs, personalization details, spelling, and layout are the responsibility of the customer once confirmed.
Questions or Warranty Requests
If you have questions about a return or believe your item may qualify for warranty coverage, please contact us at:
support@northlandlifestylecompany.com
Include your order number and a brief description of the issue so we can assist you efficiently.